Refund Policy

At Anisa Fashion & Fragrances, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a comprehensive refund policy to address your concerns.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in its original packaging.
• The return request must be made within 30 days of the purchase date.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Sale items (only regular-priced items may be refunded)
• Opened or used products, unless they are defective or damaged

Refund Process

To initiate a refund, please follow these steps:

• Contact Us: To request a refund, email us at Contact Info 94kadija@gmail.com. Please provide your order number and a detailed explanation of the reason for the return.
• Return Authorization: Once we approve your refund request, we will provide you with a return authorization number and instructions on how to return the item.
• Shipping: Return the item to the address provided, along with the return authorization number. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
• Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets our refund eligibility criteria. We will notify you of the approval or rejection of your refund request.
• Refund Issuance: If your refund request is approved, we will process the refund to your original method of payment. The refund will be issued within a certain number of days, depending on your payment provider’s policies.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 94kadija@gmail.com. We will arrange for the return of the defective item and provide a replacement or full refund, including any shipping costs incurred.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at 94kadija@gmail.com.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check Your Bank Account: Verify that the refund has not been posted to your account.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at 94kadija@gmail.com.

Contact Information

If you have any questions about our refund policy, please contact us at:

Anisa Fashion & Fragrances

Email: 94kadija@gmail.com
Phone: 123 456 7890
Address: 438 N Indian Creek Dr Clarkston, GA 30021

We value your business and strive to provide the best possible customer service. Thank you for choosing Anisa Fashion & Fragrances.